Everything you need to know
Materials, application, ordering, rewards — answered. Looking for custom design help? Visit rhinestone.design.
Products & Materials
What's the difference between Hot-Fix and Non Hot-Fix rhinestones?
Hot-fix rhinestones have heat-activated adhesive on the back — apply with iron, easy press, or heat press. Best for fabric.
Non hot-fix (flatback) rhinestones have no adhesive — apply with E6000 glue to hard surfaces like tumblers, shoes, phone cases, signs, and crafts.
What's the difference between CrystAX, LA Wings, and Sew-on rhinestones?
- CrystAX — our premium 12-faceted machine-cut brand. Brilliant sparkle, precise cuts. Ideal for couture, detail work, and statement designs.
- LA Wings — economical production-grade hot-fix. Perfect for large fills, background coverage, and high-volume runs at a smart price.
- Sew-on — premium CrystAX fancy stones in shapes like oval, navette, rivoli, baguette, heart — sewn directly to fabric for luxury fashion.
What's the difference between Probag, Polybag, and Minibag?
All three contain the same color crystals — only the packaging size differs:
- Minibag — small starter quantity
- Polybag — standard retail quantity
- Probag — bulk/pro quantity for high-volume production
Pick based on how much you need. Probag is the best value per gram for professional use.
What sizes do rhinestones come in?
Sizes are described in SS (Stone Size). Common sizes:
- SS6–SS10 — small, detailed work
- SS16–SS20 — standard, most popular for designs
- SS30+ — large, statement stones
Each product page shows the available sizes.
Which vinyl finish should I choose?
- Foil / Metallic — mirror shine, bold and reflective
- Glitter — sparkly multi-particle finish
- Flock — velvety, soft suede-like texture
- 3D Puff — raises after heating for dimensional look
- PU Standard — classic smooth solid colors
- PU Stretchable — flexes with fabric for everyday wear
- Hologram / Holoshine — color-shifting rainbow effect
- Reflective / Glow — high-visibility and glow-in-the-dark
Application & Usage
What temperature and time settings should I use?
Quick start: 300–330°F / 150–165°C, 15 sec, medium-firm pressure. Always test on an inside seam first.
For full temperature/time charts by fabric and material type — see our How to Apply page.
Do I need a heat press, or can I use an iron?
Iron works for small projects but isn't ideal — uneven pressure causes lifted edges after washing. For best results we recommend a heat press, especially for rhinestones, HTV, and larger pieces.
Browse our PRESSDO heat presses (15"x15", 16"x20", Mug Press).
Can I apply rhinestones to any fabric?
Cotton, polyester, denim, sweats, and most synthetics work great. Specialty fabrics need lower temps:
- Nylon / performance / swim — 280°F
- Spandex / Lycra — 270°F
- Sublimated polyester — 270°F
Avoid extremely heat-sensitive materials and waterproof technicals. Always test first.
How do I care for finished garments?
- Wash inside-out, cold water, gentle cycle
- Dry low or hang to dry
- Never iron directly on rhinestones or vinyl
- Avoid bleach, fabric softener, and dry cleaning
- Wait 24 hours after pressing before first wash
Ordering & Shipping
Do you offer bulk pricing?
Yes — pricing automatically scales when you order Probag quantities. For very large production orders, contact us for a custom quote.
Can I order rhinestone letters in bulk?
Yes — use our Letter Builder Tool. Type your word, pick a size, we add all the letters at once. Orders of 48 or more letters automatically receive a 20% discount.
Do you ship internationally?
Yes, we ship worldwide. Shipping cost and time depend on destination — calculated at checkout.
What's your processing time?
Standard catalog orders ship within 1–3 business days. Same-day shipping available for orders placed before noon (PST) Mon–Fri.
Returns & Quality
What's your return policy?
Unused, unopened items can be returned within 30 days of receipt. Custom orders and opened bags are final sale.
What if my order arrives damaged?
Contact us within 7 days with photos — we'll replace damaged items at no cost.
Rewards & Loyalty
Do you have a loyalty program?
Yes — earn points on every purchase and redeem them for discount vouchers. Join is free and gets you 350 bonus points.
See full details on our Rewards page.
How do I earn points?
- Make a purchase — 5 points per dollar
- Join the program — 350 points (one-time)
- Birthday — 500 points annually
- Refer a friend — 1,000 points per signup
- Write a product review — 200 points
What can I redeem points for?
Discount vouchers applied at checkout:
- 500 points → $5 voucher
- 1,000 points → $10 voucher
- 1,500 points → $15 discount
- 2,000 points → $20 discount
Custom Design
Can you make a custom rhinestone design?
Yes — that's a dedicated service on our sister platform.
Can I buy CrystAX stones to use myself?
Yes — that's exactly what axiland.com is for. Browse our full catalog of CrystAX Probag, Non Hotfix Probag, LA Wings, and Sew-on rhinestones.
How do I place a custom order?
Custom design quotes, file uploads, and production happen on rhinestone.design. You can also start from our Custom Orders page.
Still have questions?
Our team answers emails within 24 hours.
Contact Us →